1. Overview
MooseCRM is a product of Microheadline Inc. and is operated by Microheadline Inc. These Terms of Service ("Terms") form a legally binding agreement between you and Microheadline Inc. regarding your access to and use of the MooseCRM platform, software, websites, automations, and related services. References to "MooseCRM" as the service provider and to "we", "our", or "us" in these Terms mean Microheadline Inc.
By registering for an account, accessing, or using MooseCRM, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue using our services.
2. Eligibility
You may use MooseCRM only if you are legally capable of entering into a binding contract and are complying with all applicable local, provincial, state, and federal laws and real estate licensing regulations.
If you register or use MooseCRM on behalf of a real estate team, brokerage, or business entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.
3. Accounts and Access
- You are responsible for maintaining the confidentiality of your credentials and multi-factor authentication tokens.
- You are solely responsible for all actions taken under your account, team member seats, or authorized API integrations.
- You agree to provide accurate, current, and complete registration information at all times.
- You must immediately notify MooseCRM at [email protected] of any unauthorized account access or security breach.
4. Acceptable Use
You agree not to misuse or abuse the MooseCRM platform. Specifically, you agree not to:
- Use the platform for unlawful, fraudulent, deceptive, or defamatory real estate practices.
- Send unsolicited commercial messages (spam) or violate CASL (Canada's Anti-Spam Legislation), the CAN-SPAM Act, or TCPA.
- Launch AI-powered outreach campaigns or automated sequences on contacts without valid, verifiable CASL consent. You are solely responsible for confirming consent status prior to initiating any automated communication.
- Attempt to compromise platform security, reverse engineer source code, or disrupt service integrity.
- Scrape, crawl, or harvest MLS listing data or contact information outside authorized MLS feed agreements.
- Import personal contact data that has not been lawfully collected by your brokerage or agent with valid consent under PIPEDA and CASL.
- Infringe upon intellectual property, privacy, copyright, or publicity rights of third parties.
5. Customer Data and Content
Your Data Remains Yours: You retain complete ownership of all client leads, contacts, trade records, notes, and marketing content uploaded to MooseCRM.
You grant MooseCRM a limited, secure license to host, process, and transmit your data solely as necessary to operate the platform features (such as automated follow-ups, AI assistance, and transaction processing).
You represent that you have obtained all necessary client consents and disclosures before storing personal contact information in compliance with PIPEDA and applicable provincial privacy laws.
Important: Data Sourcing Disclaimer
MooseCRM is a workflow and automation tool for licensed Ontario real estate professionals regulated by RECO. MooseCRM does NOT sell, source, or supply homeowner contact data. All personal information imported into MooseCRM must be lawfully collected by your brokerage or agent, with valid consent obtained under PIPEDA and CASL.
Compliance Tools Provided
MooseCRM provides built-in consent logging, audit trails, data retention controls, and unsubscribe management tools to assist registrants in meeting their regulatory obligations. These tools are provided to support — not replace — your independent compliance responsibilities as a licensed real estate professional.
6. Fees and Payments
Subscription Billing
Paid subscription tiers (Starter, Team, Brokerage) are billed in advance on a monthly basis. You authorize recurring charges to your payment method.
Cancellation & Refunds
You may cancel your subscription at any time through account settings. Cancelations take effect at the end of the active billing period. Paid fees are non-refundable unless required by law.
7. Intellectual Property
The MooseCRM software, interface designs, logos, AI models, documentation, and underlying code are the exclusive property of MooseCRM and its licensors. No title or intellectual property rights are transferred to you other than the limited right to use the service in accordance with these Terms.
8. Service Availability
We strive to maintain 99.9% platform availability. However, services may be occasionally interrupted for scheduled maintenance, updates, or third-party outages (including MLS board feed disruptions or telecommunication network issues). MooseCRM is provided on an "as is" and "as available" basis.
9. Suspension and Termination
MooseCRM reserves the right to suspend or terminate accounts that violate these Terms, fail to settle outstanding fees, or engage in activity that threatens platform security or regulatory compliance.
Upon termination, you may request an export of your CRM contacts and records within 30 days, after which data may be deleted in accordance with data retention schedules.
10. Disclaimers
To the maximum extent permitted by applicable law, MooseCRM disclaims all warranties, express or implied, including merchantability, fitness for a particular real estate purpose, and non-infringement. MooseCRM does not provide legal, financial, or appraisal advice. AI recommendations and compliance pre-screening flags are assistive tools and do not substitute for licensed broker supervision.
11. Limitation of Liability
To the fullest extent permitted by law, MooseCRM and its affiliates, directors, employees, and suppliers shall not be liable for any indirect, consequential, special, exemplary, or punitive damages, or loss of profits, sales, or data.
In no event shall MooseCRM’s total cumulative liability exceed the total amount paid by you to MooseCRM in the twelve (12) months preceding the incident giving rise to the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless MooseCRM, its directors, employees, and affiliates from and against any claims, losses, liabilities, or expenses (including legal fees) arising from your use of the platform, your customer data, or any breach of these Terms.
13. Changes to Terms
We may update these Terms from time to time to reflect platform enhancements or regulatory changes. We will notify you of material changes via email or an in-app notice. Continued use of MooseCRM following updates constitutes acceptance of the revised Terms.
Contact Us
If you have questions regarding these Terms of Service or your enterprise agreement, please reach out to the Microheadline Inc. team: